Refund policy

Exchange Eligibility:

• We only accept returns for exchange. No monetary refunds will be issued. Please refer the Refund Policy provided below for further details.

• Returns for exchange are accepted within 5 days from the date of delivery for eligible products only.

• Eligible products are those whose reason for return include:

• Defective or Damaged items received by the Customer 

• Incorrect item received by the Customer

• Sizing issues

• In instances of receiving Defective or Damaged goods or any Sizing issues, we will extend an exchange facility for either similar or alternative goods.

• In the event that an incorrect item is shipped, we commit to offering a timely resolution by replacing it for the correct item at your request.

• Exchange requests due to personal reasons will not be accommodated.

Exchange Procedure:

• For returns for exchanges, contact Tahska's customer service team via email at tahskaofficial@gmail.com within the specified time frames.

• Provide necessary details: order ID, reason for return/exchange, and supporting images/videos if applicable.

• Our team will review the request and provide further instructions within 24-48 hours.

• Images/videos are mandatory for processing returns/exchanges.

Exchange Pickup:

• Reverse pickup will be arranged for eligible returns for exchange requests.

• Customers need to ensure the product is packed securely to prevent damage during transit.

• If reverse pickup is unavailable in certain areas, customers will need to self-ship the package to our warehouse.

Refund Policy:

• We do not offer refunds of any sort. Please write to us at tahskaofficial@gmail.com to take your case further. Our team would look into the situation and work to give you an apt solution. 

Cancellation Policy:

• Orders cannot be cancelled once dispatched.

• If cancellation is requested before dispatch, refunds will be initiated as per the refund policy.

Note:

• All returns for exchanges must be accompanied by the original packaging and tags.

• Any signs of wear and tear, removal of tags, or misuse may void the return/exchange eligibility.

• This policy is applicable across all brands/vendors on Tahska.

For any further queries or assistance, please reach out to tahskaofficial@gmail.com.